Last Revised: Sep 18,2022Cancellation and Refund

PLEASE READ THIS CANCELLATION AND REFUND POLICY CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND RESPONSIBILITIES.

This Cancellation and Refund Policy (“Policy”) is an integral part of the Terms of Service Agreement between you and Shieldstack. By accessing or using the Sites or Service, you acknowledge and agree to be bound by the terms and conditions of this Policy. If you do not agree with this Policy, you may not access or use the Service.

Cancellation Period and Refund Eligibility

Upon subscribing to the Service, you are granted a thirty (30) day Cancellation Period from the Service Commencement Date or any Renewal Commencement Date. During this period, you have the right to cancel the Service and receive a refund of the Service Subscription Fee, provided that you have not submitted a Malware Removal Request during the Cancellation Period.

Cancellation Process

To initiate a cancellation, you must submit a general request ticket through the Company’s ticketing system within the Cancellation Period. If you are using a PayPal account for payments, you must also log in and cancel your recurring payments via your PayPal interface.

Refund Terms

Except as specified above, the Service Subscription Fee is non-refundable. We understand the importance of a timely refund process. Therefore, Shieldstack commits to processing and crediting the refund amount to the customer's bank account within 5-7 working days from the date of the approved cancellation.

Once the Cancellation Period has expired or if you have submitted a Malware Removal Request during the Cancellation Period, no refunds will be issued.

Automatic Renewal

All Services are offered on automatic renewal to ensure continuity of service. If you do not wish for any Service to automatically renew, you may elect to cancel renewal. Failure to do so may result in an automatic renewal, and Shieldstack shall not be liable for any interruption or loss of service in such cases.

Modification of Agreement

Shieldstack reserves the right to change or modify this Cancellation and Refund Policy, and any such changes will be effective immediately upon posting on the Sites. Your continued use of the Service after such changes constitutes acceptance of the modified Policy. If you do not agree with the modified Policy, you must discontinue use of the Service.

Contact Information

For any questions or concerns regarding this Cancellation and Refund Policy, please contact Shieldstack at the following address support@shiledstack.io

Language Controls

This Policy is executed in the English language. Any translation provided is for convenience only, and in case of conflict, the English version will prevail.

Waiver and Assignment

No waiver or failure to enforce any provision of this Policy on one occasion will be deemed a waiver of any other provision or of such provision on any other occasion. Assignment of rights and obligations under this Policy requires Shieldstack’s prior written consent.